11 hours ago
Friday, June 10, 2016
OMG....can this week get any worse?
I came to the hotel on Wednesday to find that our computers had a major attack and our tech people would have to take the main computer from the hotel and from Salty Yarns back to their offices. OMG, both shop and hotel work off computers, our reservation system is computer generated, no computer, no way to handle rooms, reserved or in house. And Salty Yarns means we can only do sales the old way, hand written receipts. Needless to say with the problems we've had over the course of the winter with Salty Yarns computer (which Judy figured out a month ago the problem was there were 2 different data bases being used...crap...but she refigured things out so everything was almost O.K.) this is the last straw. Yesterday Sara called me to say we needed a new POS system for the shop. Apparently, while we do not have the hotel system back up and running the techs could get it back (we're hoping for today), Salty Yarns computer is fine but the POS can't be recovered. Now I'm hunting for a new POS system. I started the hunt before all this happened as our system is out of date, but now it's urgent and that brings on a whole other level of anxiety. Anyway, we are scrambling down here....poor Mary is about to have a stroke with no reservation system in play, but I just keep saying the same thing, "Just thank God this didn't happen in July or August." Somehow I don't think they are finding this very comforting. But I hanging on to that and spending hours researching systems...(in college research was my forte, however, when it's urgent it's no fun). Anyway, if you call or come into the shop and ask a question which requires a computer search of inventory....well we're back to paper and foot work so it won't be fast, but we will get there eventually. But the thought of reloading all this inventory one at a time again is just exhausting to even thing about. But with Judy, Sara and myself doing it perhaps it won't take more than a few months (OMG...just to read that sends shivers down my spine). Wish us luck!